At Ecocaste, we are committed to delivering your order safely and on time, no matter where you are in the world.

1. Order Processing & Dispatch

• We process orders within 24-48 hours (excluding weekends and holidays).
• You will receive an email confirmation with tracking details once your order is shipped.

4. Shipping & Delivery Time

• We offer fast and reliable worldwide shipping.
• Estimated delivery time ranges from 5 to 19 business days, depending on your location and shipping method.
• While we strive for timely delivery, unforeseen factors like customs clearance and local postal service delays may occasionally extend shipping times.

3. Shipping Costs & Free Shipping

• Shipping costs are calculated at checkout based on your location and order weight.
• We offer free shipping on eligible orders—check our promotions for details.

4. Order Tracking & Updates

• Every order comes with a tracking number, which will be sent via email or SMS.
• You can track your package in real-time to stay updated on its status.

5. Hassle-Free Resolutions

• If your order arrives late, damaged, or is lost in transit, we are here to help!
  • Late deliveries: If your package is significantly delayed, we will work with the carrier to resolve it or offer a suitable solution.
  • Damaged items: Contact us within 48 hours with photos, and we will replace or refund your order.
  • Lost orders: If tracking shows your package as lost, we will either reship it or issue a full refund—your choice!

6. Customs, Duties & Taxes

• International orders may be subject to customs duties or taxes as per your country’s regulations.
• We strive to ensure smooth customs clearance, but any additional charges are the customer’s responsibility.

7. Customer Support & Assistance

• Need help? Our friendly support team is always ready to assist!
• Contact us at care@vlas.in for quick resolutions to any shipping concerns.

We value your trust and strive to provide a seamless shopping experience. Thank you for choosing us!