At vlas bags, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help!

1. Hassle-Free 14-Day Return Policy

• You have 14 days from the date of delivery to request a return.
• The item must be unused, in its original condition, with tags, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.

2.  Easy Return Process

• To initiate a return, contact us at care@vlas.in

• Once your return is approved, we will provide a prepaid return shipping label and detailed return instructions.

• Returns should be sent to the following address:

  #157, Bhagwanpur, Rewari, Haryana, India

• Important: Items sent back without prior approval will not be accepted.

3. Fast Refunds & Replacements

• Once we receive your returned item, we’ll inspect it and process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.
• If you prefer, we can also issue a store credit or send a replacement.

4. Damaged or Incorrect Items? We’ve Got You Covered!

• If your order arrives damaged, defective, or incorrect, please contact us at care@vlas.in within 48 hours of receiving your package.
• Send us clear photos of the item and packaging so we can quickly resolve the issue by sending a replacement or issuing a full refund.

5. Items That Cannot Be Returned

• Personalized or custom-made items
• Sale items & gift cards (final sale, non-refundable)

For any questions or assistance, feel free to reach out at care@vlas.in. We’re happy to help!1